bdi9's Privacy Policy

1 Introduction

This Privacy Policy ("Policy") applies to all users of the bdi9 platform. When you visit the bdi9 website, create an account, or use any of our services, you automatically accept the terms of this Policy. We place the highest importance on the privacy of Bangladeshi players and are always committed to protecting your personal information.

bdi9 is a safe and reliable online entertainment platform. We store your data using SSL encryption and modern data-security technology. This Policy may be updated from time to time; any changes will be published on this page, and you will be notified by email for significant changes.

2 What Information We Collect

bdi9 collects various types of information from users in order to provide its services. This information can be divided into the following categories:

2.1 Information You Provide Directly

When you register with bdi9 or contact us, the information you provide yourself includes:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID or other identity document details (for KYC verification)
• Preferred language and preferred method of communication
• Payment information: bKash, Nagad, Rocket, or Upay account details

2.2 Automatically Collected Information

When you browse the bdi9 website, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Page visit data and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.3 Transaction-Related Information

To ensure the security of your financial transactions, we store:

• Deposit and withdrawal history (date, amount, and method)
• Gaming activity summary
• Bonus usage details
• Account balance change logs

3 Purpose of Use

bdi9 uses collected information only for specific, lawful, and transparent purposes. We never sell your information unnecessarily or share it with third parties without your consent.

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Managing VIP membership and rewards programs
• Providing customer support

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Completing age verification (confirming 21+) and KYC procedures
• Complying with Anti-Money Laundering (AML) guidelines
• Enforcing responsible gaming policies
• Addressing cybersecurity threats

3.3 Communication and Improvement

• Notifying you about important updates and policy changes
• Sending you relevant offers and bonus information with your consent
• Analysing user feedback to improve the platform experience
• Diagnosing and resolving technical issues

4 Information Sharing and Disclosure

bdi9 may share information with selected third parties in limited circumstances and under strict data-protection agreements.

4.1 Service Partners

Our payment processing partners — bKash, Nagad, Rocket, and Upay — receive only the minimum information necessary to complete transactions. These partners have their own privacy policies and use information solely to process transactions.

4.2 Technology Service Providers

We use trusted technology companies for cloud hosting, data analytics, and customer support platform operations. These companies process data on our behalf — they may not use it for their own purposes.

4.3 Legal Obligations

We may be required to disclose information to comply with applicable law, court orders, or instructions from competent authorities. In such cases we provide only the minimum information necessary and keep users informed to the extent possible.

4.4 Business Transfers

If a significant change occurs to bdi9's business structure — such as a merger or acquisition — user information may be transferred to the relevant party. In that case, equivalent protections to those described in this Privacy Policy will be ensured.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bdi9 website to improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, verify security, and save preferences. Without these cookies, many features of the site will not work.

5.2 Analytical Cookies

We use cookies that collect anonymous statistics to analyse web traffic. This helps us understand which pages are used most and where the site's performance needs to be improved.

5.3 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent some bdi9 services from working properly. See your browser's help section for more details.

6 Data Security Measures

bdi9 implements industry-standard technical and organisational measures to protect your personal information. No digital system is completely risk-free, but we store your information according to the highest standards.

• SSL Encryption: All data exchanged between your browser and our servers is secured with TLS/SSL encryption.
• Password Hashing: Your password is never stored directly; it is transformed through a strong cryptographic process.
• Access Controls: Only authorised staff can access your information, and only as needed.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Centre Security: Information is stored on servers that have both physical and digital layers of protection.

In the event of a security incident, we will notify affected users in a timely manner in accordance with applicable regulations.

7 Data Retention Period

bdi9 retains your information only for as long as it is needed or legally required to be kept.

• Active Accounts: All relevant information is retained while your account remains active.
• Transaction Records: Financial transaction data is retained for a set period for audit and legal compliance purposes.
• After Account Closure: Once relevant legal obligations are met, personal information is securely deleted or anonymised.
• KYC Documents: Identity verification documents are retained for a defined period in accordance with regulatory guidelines.

8 Your Rights and Choices

bdi9 respects your rights regarding your information. The rights listed below are exercisable in light of applicable law and technical limitations.

8.1 Right to Access Your Information

You may request a copy of the information we hold about you at any time. This request can be made via Account Settings or by contacting [email protected].

8.2 Right to Correct Your Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Keeping your information accurate ensures uninterrupted service.

8.3 Right to Delete Your Information

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may not be deletable before a set period has passed.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. Every marketing message will include an unsubscribe option, or you can do so by contacting [email protected].

8.5 Right to Close Your Account

You may voluntarily request to close your bdi9 account. After that, your information will be handled in accordance with Section 7 of this Policy.

9 Protection of Minors

bdi9's services are strictly for users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If there is any doubt about a person's age, we request additional identity verification. If a minor is registered by mistake, the relevant account and information will be deleted immediately.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 International Data Transfers

Due to our technology infrastructure, your information may be processed on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data-protection laws or arrangements exist in the destination country
• A strict data-processing agreement has been signed with the receiving organisation
• The standard of protection described in this Policy is maintained

All our partners are contractually bound to comply with standards equivalent to this Privacy Policy.

11 Policy Changes and Updates

bdi9 reviews and updates this Privacy Policy from time to time. The method of notification may vary depending on the nature and scope of the change:

• Minor changes: Updated on this page; the "Last Updated" date at the top of the page changes.
• Significant changes: Active users are given advance notice to their registered email.
• Fundamental changes: Your explicit consent is obtained at login before the change takes effect.

Continued use of the platform after an update will be taken to mean that you have accepted the revised Policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the bdi9 support team: